FAQ/Return Policy/Contact us

Have a question that isn't answered below? Email us at slimecitybteam@gmail.com 

FULLY REVIEW YOUR ENCLOSED SLIME CARE CARD PRIOR TO PLAYING!

"My slime arrived sticky, is this normal?"

Yes! Any homemade slime that is purchased online will have the chance of arriving sticky. There are so many reasons as to why this happens. It can vary based on weather/ temperature/ transit time and keep in mind, those are out of our control! This is why we provide borax with your order so you can make your own activator or if your order came with pre made slime saving activator you can add that in! Just follow the directions on your slime care card that came with your order and add it slowly!


"Can I return my order?"

Due to the hygienic nature of slime we do not offer returns, this is for our safety and yours!


"Can I cancel my order?"

If your order has not shipped out yet, we would be more than happy to cancel your order and send out a refund! Email us ASAP INCLUDING your order number. Your order number should be in your confirmation email.


"Can I change my address on the order?"

Most definitely as long as your order hasn't shipped yet! Email us ASAP INCLUDING your order number. Your order number should be in your confirmation email.


"What's the point of slime?"

Slime is a fantastic sensory object and doesn't have one "purpose". Slime has been proven to relax people since it triggers all of your senses when it's played with. It has also been proven to help people focus on tasks while fidgeting. It's also just a lot of fun!


"I added too much activator! What should I do?"

No worries! This is super common especially for first time slimers. All you need to do is place your slime in a warm place and wait a few days! Your slime will melt back down eventually!


"My slime won't fit back into the jar, where should I put it?"

Most slimes will inflate a little bit with play. The more you play with a slime = the more air bubbles that get trapped inside (also why clear slimes eventually aren't clear!) You can place your slime in any airtight container or even use a sealed plastic baggie to store your slime temporarily.